Patient Transport

ERS Medical

Non-Emergency Patient Transport

One of the healthcare services mid Essex CCG buys on your behalf is non-emergency transport to help patients, with a medical need, get to and from appointments.

By healthcare appointments, we mean planned visits to hospital outpatients and community clinics, following a referral by your GP. NHS-funded transport does not cover journeys to GPs, dentists, pharmacies and opticians.

In mid Essex, non-emergency patient transport is provided by a company called ERS Medical.

How do I know if I am eligible for patient transport?

All patients who would like help with transport to healthcare appointments will need to have an assessment which will determine your medical needs and what support you will need on the journey.

The assessment may be done face to face with the doctor or nurse who is responsible for your care, or it could be done over the phone with the transport assessment and bookings team at ERS Medical.

You may be eligible for help with transport if:

  • you have a medical condition that requires the skills and support of staff as part of your journey and/or the journey by any other means would be detrimental to your condition or recovery
  • you have a medical condition that affects your mobility to such an extent that you would not be able to get to your appointment and/or the journey by any other means would be detrimental to your condition or recovery

The guideline for eligibility is a national standard that was published by the Department of Health in August 2007. You can check the patient transport eligibility criteria by following this link.

What happens after the assessment?

Once the assessment is complete, you will either be eligible for transport and this will be booked for you according to the dates and times of your appointment.


If you are not eligible for help with transport, the reasons for this will be explained to you. Other voluntary and community organisations in mid Essex may be able to help with transport. Full details of these organisations and what help they can offer can be found by following the "Community Transport" link at the bottom of this page.

Help with travel costs

If you are not eligible for NHS-funded patient transport and need help to pay for the costs of transport to your healthcare appointments, you may be able to claim a refund through the national Healthcare Travel Costs Scheme.

More information can be found here.

What to do if you are not satisfied with your assessment

If you are not happy with your assessment for patient transport, the first step is to tell the organisation that carried out the assessment. The best way to do this is to write to the complaints team within the organisation explaining why you are not satisfied.

If the assessment was carried out by ERS Medical, you can call the complaints team on 0333 240 4083 or write to them at:

Complaints team - ERS Medical
Hetton Court
The Oval
LS10 2AT

Related Documents

pdf (795 KB) pdf Community Transport (795 KB)

pdf Patient Transport Services leaflet (795 KB)