If you have a query about the COVID-19 Vaccination Programme, please be aware that NHS staff are working hard to contact people in order of priority by telephone, email or letter. Your patience is appreciated and we would ask that you do not contact your GP or the NHS in relation to the vaccine unless you have a significant concern that you might have been missed. For any anything else, you can email us with details of your enquiry or complaint as explained below.
If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), please contact NHS England:
PO Box 16738
Telephone: 0300 311 22 33
If you have a compliment or complaint about Mid Essex Clinical Commissioning Group or if or you wish to make a compliment or complaint about any service we commission, please contact our Patient Advice and Liaison Service (PALS) team:
NHS Mid Essex Clinical Commissioning Group
Hedgerows Business Park
Essex CM2 5PF
Telephone: 01245 459 459
Note: in order to ensure the highest standards of customer care, calls to and from our Patient Experience Team will be recorded and monitored for quality and training purposes.
For more information you can read our PALS page.
Mid Essex Hospital Trust has their own PALS and Complaints team who you can contact regarding their services. Click here for their contact details.