Accessible Information Standard

All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. Organisations must follow the standard in full by 31 July 2016.

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

The standard tells organisations how to make information accessible to patients, service users and their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email

The Accessible Information Standard also tells organisations how to support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate. As part of the standard organisations that provide NHS or social care must do five things. They must:

  • Ask people if they have any information or communication needs, and find out how to meet their needs
  • Record those needs in a set way
  • Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met
  • Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  • Act to make sure that people get information in an accessible way and communication support if they need it

More information on the Accessible Information Standard can be found on the NHS England website.

Our website

We aim to make our website accessible for people of all abilities and disabilities, including older audiences and people with visual, hearing, cognitive or motor impairments.

We hope that you are enjoying using this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier.

How to make changes

The national NHS website has worked in partnership with AbilityNet, a national charity that helps adults and children with disabilities to use computers and the internet. Their “Help with Accessibility” guide provides comprehensive, step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing difficulties. The information includes how to make text larger in different browsers, change your keyboard or mouse settings and increase colour contrast.

Useful links