Compliments and Complaints

If you have a complaint about a primary care service (GP, dentist, pharmacist, optician), please contact NHS England:

NHS England
PO Box 16738
Redditch
B97 9PT

Telephone: 0300 311 22 33
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If you have a compliment or complaint about Mid Essex Clinical Commissioning Group or if or you wish to make a compliment or complaint about the NHS 111 service, please contact our Patient Advice and Liaison Service (PALS) team:

PALS
NHS Mid Essex Clinical Commissioning Group
Wren House
Hedgerows Business Park
Colchester Road
Chelmsford
Essex CM2 5PF

Telephone: 01245 459 459
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Note: in order to ensure the highest standards of customer care, calls to and from our Patient Experience Team will be recorded and monitored for quality and training purposes.

For more information you can read our PALS page.

pdf PALS and Complaints Leaflet (455 KB)

pdf MECCG007 PALS and Complaints Policy (477 KB)

Mid Essex Hospital Trust has their own PALS and Complaints team who you can contact regarding their services. Click here for their contact details.